Thank you for shopping at The Prosno. Our Return and Refund Policy was last updated on 28th September, 2023. If you are not happy with your purchase, we will provide a refund for the product within 7 days. Once we receive the proof of purchase of the item, The Prosno will then give a full refund. Our Refund & Cancellation Policy was created by The Prosno.
Please allow 1-2 weeks for your refund to be processed. Discounted items are not eligible for a return. The Prosno will not issue refunds for products purchased through other entities, such as distributors or retail partners. We are unable to issue a refund without actual receipt of the item(s) or proof of purchase.
We aim to accept all requests for cancellation and refunds. However, it is upto the discretion of The Prosno to entertain such requests.
If, for any reason, You are not completely satisfied with a purchase, We will consider Your request for cancellation and refund.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Cancellation and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Prosno.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to he Prosno, accessible from https://theprosno.com/
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://theprosno.com/contact-us/
- By sending us an email: contact@theprosno.com
- We will reimburse You no later than 14 days from the day on which We receive the return request with the proof of purchase for the Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.